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Kempinski Hotel Cancún - Cancun - Mexico
Cancun, Mexico

Kempinski Hotel Cancún

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Kempinski Hotel Cancún

Cancun, Mexico

AffordabilityPremium
Rating★4.6
AddressRtno. del Rey 36, Zona Hotelera, 77500 Cancun, Q.R., Mexico
HotelRestaurantTop Rated

Last updated: February 11, 2026

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Luxury hotel featuring refined rooms & fine dining, plus a pool, tennis courts & a high-end spa.

Overview

Luxury hotel featuring refined rooms & fine dining, plus a pool, tennis courts & a high-end spa.

Location

Rtno. del Rey 36, Zona Hotelera, 77500 Cancun, Q.R., Mexico

Cancun, Mexico

Pros

  • "We stayed three nights at Kempinski Cancun with our year old daughter, and it was the most thoughtful, warm, and flawles"
  • "We had such a lovely stay here. The service is exquisite (especially the Spartans and the James Bond!), and the food was"
  • "This place is absolutely the best. I can’t imagine anyone not giving it five stars. I would like to give a huge shout ou"

Guest Reviews

★★★★★ sagar biyani — 2 weeks ago

We stayed three nights at Kempinski Cancun with our year old daughter, and it was the most thoughtful, warm, and flawless hotel experience we’ve ever had as a family. From the doorman to reception, housekeeping, concierge, and restaurant staff — everyone treated us with genuine kindness. Our room was upgraded and had a stunning balcony view we will never forget. The level of care for our infant was exceptional: crib ready on arrival, certain baby essentials that are difficult to carry while tra

★★★★★ Joetta Velasquez — 2 weeks ago

We had such a lovely stay here. The service is exquisite (especially the Spartans and the James Bond!), and the food was delicious. The breakfast buffet is a must - full of fresh fruit, perfect pastries, fresh made masa tortillas, made to order omelettes and eggs, and a variety of Mexican favorites. Room service and beachside dining were also fantastic. You don’t ever have to leave the hotel to eat and you won’t regret it.

★★★★★ Holly Ball — 2 weeks ago

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This place is absolutely the best. I can’t imagine anyone not giving it five stars. I would like to give a huge shout out to the concierge Migdela, she is SO sweet!! Also giving a shout out to Reynaldo, who said hello to us every day and has worked here for 35 years!! Also, Willy has been very kind to us at the Club level. Do yourself a favor do not stay at all the cheesy resorts like hard rock and secrets and stay here. It is classy and elegant, and the staff Is amazing!! I’m already planning

★★★★★ Kathy Segulja — 2 weeks ago

Jorge greeted us with a smile every morning at the coffee bar and made our coffee just as we like it. We had Osman as our waiter for breakfast every day and he was so attentive and helpful. Excellent service. Ariana gave me my massage and Jenny was the attendant in the relaxation room. Both were so good at their jobs and made our time in the spa a perfect day. Excellent again! Claudia and Jorge served us on the beach and again, did an excellent job! Claudia even gave us each a scalp massage. Th

★★★★★ Melissa Soberalski — 3 weeks ago

We had an unbelievable one week stay at the hotel. The waitstaff was excellent—Edgar, Joel, Jorge, and Nakatinra—made the experience comfortable. The hostess, Rocio, was also a joy to see each morning. And finally, Danitza at the concierge was incredibly personable, kind, and responsive. I’ve stayed at other luxury hotels but none of them made me feel like they cared about my experience and comfort quite like this group.

Highlighted Guest Review

Excellent

We stayed three nights at Kempinski Cancun with our year old daughter, and it was the most thoughtful, warm, and flawless hotel experience we’ve ever had as a family. From the doorman to reception, housekeeping, concierge, and restaurant staff — everyone treated us with genuine kindness. Our room was upgraded and had a stunning balcony view we will never forget. The level of care for our infant was exceptional: crib ready on arrival, certain baby essentials that are difficult to carry while tra

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