Accounts & login
Help getting back into your account.
Bookings & tripsChanges, cancellations and booking enquiries.
Payments & refundsQuestions about a charge or refund.
Agency supportSupport for your agency.
Accounts & login
I can’t sign in
Use the email associated with your Booked AI account. Business users can open Business sign-in . If a verification email hasn’t arrived, check your spam folder before requesting another code.
I’m still unable to access my account
Email [email protected] with the product, time and error you saw. Never include your password or verification code.
Bookings & trips
I need to change or cancel a trip
If you booked through a travel agency, contact the agency on your confirmation. Include your booking reference and travel dates. Changes and cancellations depend on the supplier’s conditions and your agency’s terms.
My booking didn’t finish
Contact us with your booking reference and any error message. If you’re unsure whether a booking was completed, check with us before booking again.
Payments & refunds
I have a question about a charge or refund
Share the booking reference, transaction date, amount and currency. For agency bookings, start with the agency on your confirmation. Refund eligibility and timing depend on the booking terms and provider.
What payment information should I send?
The date, amount and currency are enough to start. Do not send full card details or a security code. Redact sensitive information from screenshots.
Agency support
I need help with Booked AI Partner
Email [email protected] with your agency name, product and a description of the issue.
Is the former Partner API still available?
The former Partner API and embed are discontinued. Contact our team if you have a question about an existing integration.