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Eurostars Hotel Excelsior - Naples - Italy
Naples, Italy

Eurostars Hotel Excelsior

Home›Explore›Trip to Naples›Hotels›Eurostars Hotel Excelsior

Eurostars Hotel Excelsior

Naples, Italy

Rating★4.4
AddressVia Partenope, V. Francesco Caracciolo, 48, 80121 Napoli NA, Italy
HotelPopular

Last updated: February 11, 2026

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Elegant rooms with marble bathrooms in an upscale hotel featuring a rooftop restaurant & a gym.

Overview

Elegant rooms with marble bathrooms in an upscale hotel featuring a rooftop restaurant & a gym.

Location

Via Partenope, V. Francesco Caracciolo, 48, 80121 Napoli NA, Italy

Naples, Italy

Pros

  • "Our first trip to Italy began here. We had only previously been to England and we're hoping that the pillows, bed and sh"
  • "Flight canceled so found this through the chase travel app. Room was decorated classically and very spacious. Giant balc"

Cons

  • "I booked a seaview room w balcony, but they gave me one with no balcony just a window until I complained. The new roo"
  • "I had booked this stay as a Christmas gift for my partner, who deeply loves Naples. It was a heartfelt surprise — two da"
  • "The location of the hotel was beautiful. The hotel itself looked beautiful, however sadly I would never stay again nor r"

Guest Reviews

★★★★★ Jessica Kuhn — 2 weeks ago

Our first trip to Italy began here. We had only previously been to England and we're hoping that the pillows, bed and showers were better than the UK... AND THEY WERE! Gorgeous patio view of Mt Vesuvio, excellent staff courtesy and very accommodating. We were there in January, the "off season" everything was still buzzing and open but not slammed with tourists. Weather stayed in mid 50s and 60s (which to us Americans where its snowing right now, thats hoodie weather!) Multiple cute cafes, bars

★★★★★ Graham — 4 months ago

Flight canceled so found this through the chase travel app. Room was decorated classically and very spacious. Giant balcony with two separate outdoor eating areas. Beautiful sea view and view of the volcano. Local area seems very safe with plenty of food/drink options.

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★★★☆☆ vic NY (Vic NY) — 3 weeks ago

I booked a seaview room w balcony, but they gave me one with no balcony just a window until I complained. The new room had 3 phone lines, none worked. The thermostat couldn’t be controlled from the room only by asking the reception to change centrally. You can’t adjust the fan speed. So you have to flip the switch. But when the heating switch is off, no outlet next to your bed has any electricity so phone can’t be charged. The reception is also not that friendly. Breakfast is however qu

★☆☆☆☆ Irene Rossetto — 2 months ago

I had booked this stay as a Christmas gift for my partner, who deeply loves Naples. It was a heartfelt surprise — two days together, December 25th and 26th, to enjoy the city during a special time of year. Unfortunately, due to a booking error, I selected November instead of December. I only realized it the day after check-in, when I received the “stay started” notification. I immediately contacted the property, honestly explaining what had happened and kindly asking if it was possible to move

★☆☆☆☆ Michele Delgardo — 3 months ago

The location of the hotel was beautiful. The hotel itself looked beautiful, however sadly I would never stay again nor recommend this hotel. Let's start with when we arrived there, the elevators were not working which caused us to walk up 5 flights of stairs with luggage. Then the WiFi never worked. The lights in the room never stayed on and kept Going off. Then they brought someone else's luggage to my room accidentally and wanted to know if I could bring it down. I said absolutely not. No

Highlighted Guest Review

Good

Our first trip to Italy began here. We had only previously been to England and we're hoping that the pillows, bed and showers were better than the UK... AND THEY WERE! Gorgeous patio view of Mt Vesuvio, excellent staff courtesy and very accommodating. We were there in January, the "off season" everything was still buzzing and open but not slammed with tourists. Weather stayed in mid 50s and 60s (which to us Americans where its snowing right now, thats hoodie weather!) Multiple cute cafes, bars

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