Booked AI, Travelport, Basis Theory and Mastercard have completed a live end-to-end flight booking using our AI travel agent. The traveller stayed in the conversation from flight search to ticketing, and the airline remained the merchant throughout.
From flight search to a ticket
Our agent found a live airline offer through Travelport TripServices using New Distribution Capability (NDC). The traveller reviewed the flight and fare in the conversation and approved the specific booking and amount.
Mastercard Agent Pay enabled the agent to initiate payment with a tokenised credential. Basis Theory held the underlying card details in its payment vault, so the agent never saw the card number. After the payment was authorised, Travelport and the airline’s systems completed the booking and issued the ticket.
Traveller approval and airline payment
Mastercard’s Verifiable Intent tied the traveller’s approval to the payment so the transaction could be checked against what they agreed to. A change to the approved purchase would require fresh approval.
The airline processed the payment on its existing infrastructure. The live booking showed how an AI travel agent can take care of the steps through to ticketing while the traveller controls what they approve and the airline controls how it gets paid.
Read the full joint announcement in Mastercard’s newsroom
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