Rendezvous Heritage Hotel Queenstown

★★★★★ life — a month ago

Poor wif conection, but Super helpful concierge ...there was no shampoo/soap/conditioner and he efficiently found some. The rooms service must have forgotten, we're all humans and make mistakes. The rooms were so comfortable and we all had the best sleeps in a year ! Car parking s $15/night anywhere on premises. The key card was deactivated and new ones given quickly, The key card will deactivate at 11am despite a 1pm late check out. Lovely walk down to town from this hotel

★★★★☆ Stephen J — a month ago

Check in was ok, we settled into our room which was clean and tidy. The bed however in our room was way too soft for me and by night 2 my back was gone. Day 3 we asked the reception if we could change rooms but told not possible, we tried asking again in the afternoon and Liam was exceptional, after a bit of back of forth with his shift manager he was able to move us into a studio apartment with a much firmer and comfortable bed for my back, If I had to spend all 7 nights in the very soft first