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Hotel Sombra del Agua - San Cristobal de las Casas
San Cristobal de las Casas

Hotel Sombra del Agua

Home›Explore›Trip to San Cristobal de las Casas›Hotels›Hotel Sombra del Agua

Hotel Sombra del Agua

San Cristobal de las Casas

AffordabilityPremium
Rating★4.6
AddressProl. 1o. de Marzo 15, Zona Centro, 29200 San Cristobal de las Casas, Chis., Mexico
HotelTop Rated

Last updated: February 11, 2026

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Informal, Colonial-style hotel in an elegant 1907 building with a restaurant, a bar & a courtyard.

Overview

Informal, Colonial-style hotel in an elegant 1907 building with a restaurant, a bar & a courtyard.

Location

Prol. 1o. de Marzo 15, Zona Centro, 29200 San Cristobal de las Casas, Chis., Mexico

San Cristobal de las Casas,

Pros

  • "Great location. Kind and helpful staff. Only issue was that there was no elevator to the second floor and no handrail on"
  • "We had a fantastic stay here. The rooms are well-equipped and very comfortable. The staff is very friendly and they genu"
  • "This hotel is top class. The breakfast was delicious, plenty of options and presented exceptionally. Very obvious that t"

Cons

  • "This is not a good hotel at all. The ventilation system in the rooms is terrible—there’s no proper air circulation, and "

Guest Reviews

★★★★★ Kim — 2 months ago

Great location. Kind and helpful staff. Only issue was that there was no elevator to the second floor and no handrail on the stairs, so if you have any type of disability it's a problem. No phone in the rooms so you have to text them for anything you need.

★★★★★ Edgar Casillas — 11 months ago

We had a fantastic stay here. The rooms are well-equipped and very comfortable. The staff is very friendly and they genuinely care about your experience. The decor and ambiance fit the town perfectly and the location could not have been better. You can walk everywhere, and there are plenty of restaurant options nearby. Highly recommended and will definitely be back here.

★★★★★ Méabh Ní Bhrion — a year ago

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This hotel is top class. The breakfast was delicious, plenty of options and presented exceptionally. Very obvious that the chef takes huge pride in their work, quality of the food was second to none. My Dad and Brother are chefs so I’m quite fussy and understand the level of work that goes into to develop, deliver and present such beautiful dishes. The staff are always friendly and go out of their way to help you. The actual decor in the hotel is beautiful. We attended a food and wine event and

★★★★★ Karl Leibensperger — a year ago

The staff were very pleasant from the moment that we arrived and we felt immediately at home. The family room was a very pleasant surprise with a second bathroom and a couch and chair. We appreciated having bottles of water in the room and the restaurant had fantastic food, if small portions. Our only complaint in this hotel close to the pedestrian street was that the hot water wasn't hot enough, but it does seem that it improved the second night after I asked them to check it.

★☆☆☆☆ Nili Zamora — a month ago

This is not a good hotel at all. The ventilation system in the rooms is terrible—there’s no proper air circulation, and the bathroom gets extremely wet, which has caused visible humidity damage to the walls. The bathroom itself is outdated and honestly feels unhygienic and in need of a serious upgrade. There is also a lot of noise coming from the restaurant in the courtyard, making it hard to rest. The room lighting is very poor as well. The only positive aspect of this hotel is its location

Highlighted Guest Review

Excellent

Great location. Kind and helpful staff. Only issue was that there was no elevator to the second floor and no handrail on the stairs, so if you have any type of disability it's a problem. No phone in the rooms so you have to text them for anything you need.

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