Certainly not a 5-star experience at Hotel D’Angleterre. The service has been underwhelming from the start. I arrived around 2:40 PM and was told to wait until exactly 3:00 PM to check in. I assumed the delay might be due to my requests (extra tissues, more water in the room), but none of these were fulfilled. I’ve stayed at many hotels, and this is the first time I’ve been made to wait rigidly until check-in time with no flexibility. When I finally got to my room, I was hit by a strong musty smell in the hallway, and the carpet inside the room was even worse — stained, worn, and frankly disgusting. The service continued to disappoint. I had to call multiple times for turndown service. The complimentary water bottles were absurdly tiny, and when I asked for more, I was told the standard was just two per day, even though they’re complimentary. Breakfast was included in my rate, but no one informed me of the timing. I arrived at the restaurant at 10:33 AM, only to be told it had ended three minutes earlier — and no exception would be made. That level of inflexibility is baffling, especially for a supposedly luxury hotel. To top it all off, while sitting on the sofa in my room, I reached between the cushions and found a nail. I was genuinely disgusted. For the amount I paid, I expected far better. I’ll give them credit for the location and the comfortable bed — but that’s where the positives end. Hotel D’Angleterre is absolutely not a five-star hotel by any reasonable standard.
