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Grand Hotel Tien-Shan - Almaty - Kazakhstan
Almaty, Kazakhstan

Grand Hotel Tien-Shan

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Grand Hotel Tien-Shan

Almaty, Kazakhstan

AffordabilityPremium
Rating★4.5
AddressBogenbai Batyr Street 115, Almaty 050000, Kazakhstan
HotelTop Rated

Last updated: February 11, 2026

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Warm rooms & suites in an upscale hotel offering a spa, a cafe, an indoor pool & 2 restaurants.

Overview

Warm rooms & suites in an upscale hotel offering a spa, a cafe, an indoor pool & 2 restaurants.

Location

Bogenbai Batyr Street 115, Almaty 050000, Kazakhstan

Almaty, Kazakhstan

Pros

  • "I was there for an event, but it was well set up with old style hotel. It was cozy with the cold winter outside. The sta"
  • "To be honest selected this hotel accidentally but it proved to be a great choice. Located at a very prime location in al"
  • "solid 4 stars for a 4 star hotel good spa area, great location, big rooms somewhat old bathrooms, very hot in rooms (usu"

Cons

  • "Positives: the location is prime. The pool and spa are really nice. The buffet breakfast is great with a variety of food"
  • "Outdated rooms, shower heat is either ice cold or scorching hot, middling service with no proactive guest services. WiFi"

Guest Reviews

★★★★★ Traveler — 2 months ago

I was there for an event, but it was well set up with old style hotel. It was cozy with the cold winter outside. The staff freindly and helpful.

★★★★★ Rajesh Haridoss — 6 months ago

To be honest selected this hotel accidentally but it proved to be a great choice. Located at a very prime location in almaty as most of the must visit sites of almaty is around 2km radius from this hotel. Can be accessed easily by walking. If you are travelling as adults or with elder kids then this hotel will be the best as you can prevent taking the day tours operator and explore everything by walking by yourself. For traveling with kids then take a taxi which will cost much less then taking t

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★★★★☆
Eugene N
— 2 months ago

solid 4 stars for a 4 star hotel good spa area, great location, big rooms somewhat old bathrooms, very hot in rooms (usual for Kazakhstan though), somewhat basic breakfast

★★★☆☆ Mernush Azodi-Jukss — 8 months ago

Positives: the location is prime. The pool and spa are really nice. The buffet breakfast is great with a variety of foods to choose from except for bread which was limited. Staffs were polite. The taxi to the airport was on time and the ride was very smooth. Negatives: the tap water is NOT potable, yet they leave a 0,5l bottle of water as complementary every day, clearly not sufficient. There is no tea kettle or coffee machine in the rooms. The rooms are dark and don't have good lighting. The be

★★☆☆☆ DB Christenson — a month ago

Outdated rooms, shower heat is either ice cold or scorching hot, middling service with no proactive guest services. WiFi did not work for 2 entire days during our stay and we received no compensation. I asked for complimentary water bottles and was told they limit to two per day—even when our stay was made lackluster by inconsistent service and false offerings.

Highlighted Guest Review

Excellent

I was there for an event, but it was well set up with old style hotel. It was cozy with the cold winter outside. The staff freindly and helpful.

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